Refund policy

KING APEX – Return & Refund Policy

We want every customer to shop with confidence.

Because every KING APEX product is made to order, we do not accept returns or exchanges for change of mind, incorrect size selection, or buyer's remorse. However, if your order arrives damaged, defective, incorrect, or if you are entitled to additional rights under applicable consumer protection laws, we'll be happy to help.

Eligible Returns & Refunds

We will gladly replace or refund an order if:

  • The item arrived damaged.
  • The item has a manufacturing defect.
  • You received the wrong product, size, or design due to our fulfillment error.

Non-Eligible Returns

We cannot accept returns or offer refunds for:

  • Change of mind.
  • Ordering the wrong size.
  • Incorrect shipping address provided by the customer.
  • Delays caused by shipping carriers.
  • Refusal of delivery.
  • Normal variations in print placement, color, or garment positioning resulting from the production process.

 

Report Window

Please contact us within 30 days of receiving your order.

For damaged, defective, or incorrect items, please contact us within 7 days of delivery and include clear photos of the issue.

Refunds & Replacements

If your claim is approved, we may provide:

  • A free replacement product.
  • A full refund to your original payment method.
  • Store credit, where appropriate.

The solution offered will depend on the circumstances of each case.

Shipping charges are generally non-refundable unless required by applicable law or when the issue was caused by our fulfillment partner.

Order Changes & Cancellations

Orders enter production quickly.

Orders may be modified or canceled within 1 hour of purchase.

Once production has started, orders can no longer be canceled or modified.

Lost Packages

If a shipment appears to be lost in transit, we'll gladly work with the shipping carrier to investigate.

Packages marked as Delivered by the carrier are considered fulfilled. We are not responsible for theft or loss after confirmed delivery.

Return Requests

Please do not return any item without contacting us first. Unauthorized returns may not be accepted.

Please email support@thekingapex.com and include:

  • Order number
  • Description of the issue
  • Photos showing the defect or damage (if applicable)

Final Decision

KING APEX reserves the right to review each request individually and determine the appropriate resolution in accordance with this policy and applicable consumer protection laws.